V-Case plywood dreadnought acoustic case covered in black vinyl. Arched top, grey plush lined interior and covered accessory compartment with lock. Black.
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Refund Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returnsor exchanges within 30 days of receiving your order. You can return your product for store credit, adifferent product, or a refund to the original payment method.
Returns
We want you to be happy with your purchase from Five Star Music. Please carefully read our returns policy as set out below:
- We accept returns for a refund within 7 days from the date of purchase - We accept returns in exchange for store credit within 30 days from the date of purchase. - We reserve the right to refuse returns for change of mind - We reserve the right to refuse returns that pose a risk to staff for health reasons (eg earphones, microphones, harmonicas) - We reserve the right to refuse returns at our own discretion except where required by law - Items must be returned in their original, resellable condition, in their original packaging with all tags and labels still attached. We also require a proof of purchase. - Shipping costs are non-refundable - Consumable items (eg strings, batteries, drum skins and drum sticks) are not eligible for return unless they remain in an unused and unopened condition - We do not accept liability for items damaged or lost in transit, so ensure that your return is securely packed and sent with a tracking number where applicable.
Warranty
For all issues concerning warranty, please email websales@fivestarmusic.com.au with evidence of the issue (either photo, or video) and proof of purchase. Please carefully read our warranty policy as set out below:
- All warranties are done at the discretion of our Australian distributors - We accept no liability for the refusal of service by our Australian distributors - For more information regarding specific warranty terms and conditions please see the relevant terms as set out by the specific brand and their distributor.
If you have any questions to the above, please email websales@fivestarmusic.com.au
To initiate a return or exchange, please complete the following steps:
Contact us either via email (websales@fivestarmusic.com.au) or phone (03 9870 4143)
Choose the products you wish to return or exchange from your order
Allow 1-2 business days for us to generate a pre-paid shipping label
Send all items back to us using the label provided
Additional Information:
Return postage costs must be worn by the customer for change of mind returns
Any further questions may be directed at websales@fivestarmusic.com.au or via the store on 03 9870 4143
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Free delivery on orders over $100
Including insurance, tracking, and express options for ease of mind
30 day hassle-free returns
Contact us to arrange a return within 30 days for a full-refund or exchange
Contact Us
We're here to help - email us at websales@fivestarmusic.com.au