Five Star Freight Policy

Free shipping is offered Australia wide on all purchases over $100, with the exception of oversized items. In the instance where an oversized item is ordered, a flat rate of $50 may apply for freight within Australia. If a $50 flat rate is applicable, we will contact you.

A flat rate of $7.95 is charged for all purchases made under $100 for small parcels, and just $2.00 for extra small items sent with regular post.

We ship with Fastway Couriers or Australia Post for most iems. Oversized items may be sent with a third party courier, depending on size and weight. You will receive an email once your order is processed and ready for dispatch with tracking information for the relevent carrier.

We endeavour to get all orders dispatched within 24 hours of completed payment. If a supply issue arises, we will contact you to notify of any delay or discuss alternatives. Most of all, we want to get your goods to you safely, easily and as soon as possible.

Of course, if you have any queries at any stage in the order process, you can email us at websales@fivestarmusic.com.au or call the shop on (03) 9870 4143.